DATA PROTECTION

At Family Reframed, protecting personal information is a core part of the way we work. We understand that family matters often involve sensitive personal information, and we are committed to handling all data responsibly, securely, and in accordance with applicable legal and professional standards.

Our Commitment

We take appropriate technical and organisational measures to safeguard personal information against unauthorised access, misuse, loss, alteration, or disclosure. We regularly review our processes and systems to help ensure information remains secure throughout the mediation and dispute resolution process.

How We Protect Information

Our data protection measures may include:

• Secure cloud-based systems and document storage

• Encrypted communication tools where appropriate

• Password-protected devices and accounts

• Controlled access to case information

• Secure backup and recovery procedures

• Regular monitoring of security practices

Data We Collect

We may collect and process personal information that is necessary to:

• Respond to enquiries

• Arrange consultations and mediation sessions

• Deliver mediation and dispute resolution services

• Maintain accurate case records

• Comply with legal and regulatory obligations

We collect only the information that is reasonably necessary for these purposes.

Confidentiality and Security

Confidentiality is fundamental to the Family Reframed process. Information shared with us is treated with care and respect. Access to personal information is restricted to those who need it for the delivery and administration of our services.

Where third-party service providers are used to support our operations, they are required to maintain appropriate standards of confidentiality and data security.

Use of Technology and AI

We may use secure technology platforms and approved artificial intelligence tools to support administrative functions, including organising information, summarising notes, and improving service efficiency. Any AI-assisted output is reviewed by a human before use and does not replace professional judgement.

Data Retention

Personal information is retained only for as long as reasonably necessary to:

• Provide our services

• Meet legal or regulatory requirements

• Resolve disputes

• Maintain professional records

When information is no longer required, it is securely deleted or anonymised.

Your Rights

Subject to applicable laws and regulations, you may have rights relating to your personal information, including the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of data where appropriate

• Raise concerns about how your information is being handled

Requests will be considered and responded to within applicable timeframes.

Contact Us

If you have any questions about our data protection practices or how your information is managed, please contact Family Reframed. We are committed to maintaining the privacy, confidentiality, and security of the information entrusted to us.