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PRIVACY POLICY

We are not a law firm and do not provide legal representation in any jurisdiction.

Family Reframed (“we”, “us”, “our”) understands that your privacy is important. We are committed to protecting your personal data and handling it with care, transparency, and respect. This Privacy Policy explains how we collect, use, and protect your information when you use our website or contact us. We act as Data Controller for personal data collected during enquiries and service delivery. Please read it carefully.

1. Who We Are

Family Reframed provides private family mediation and structured dispute resolution services for couples and families. We are the data controller for the personal data we collect and process. If you have any questions about this Privacy Policy, you can contact us using the details in Section 10.

2. Scope of This Policy

This Privacy Policy applies only to your use of our website and communication with us. Our website may contain links to other websites. We are not responsible for the privacy practices of those websites and recommend that you review their privacy policies separately.

3. What Is Personal Data?

Personal data means any information that can identify you directly or indirectly. For example:

  • your name

  • email address

  • phone number

  • name, email address, phone number and identifying information of your partner and/or child or children

  • any information you provide in messages or forms

  • technical data such as device or browser information

4. What Information We Collect

We may collect the following information:

Information you give us directly:

  • When you contact us via email, form, or phone

  • When you book a consultation

  • When you share information as part of an enquiry or mediation process

This may include:

  • your name

  • contact details

  • information about your family situation (only if you choose to share it)

Technical information:

When you use our website, we may collect limited technical data such as:

  • IP address

  • browser type

  • device information

  • basic usage data

We do not intentionally collect sensitive data unless you choose to provide it.

5. How We Use Your Information

We use your personal data to:

  • respond to your enquiries

  • assess whether mediation is appropriate for your situation

  • arrange consultations and mediation sessions

  • manage and deliver our services

  • communicate with you about your case

  • improve our services and website

We do not sell your data or use it for unrelated marketing purposes.

6. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

  • Legitimate interests – to respond to enquiries and provide mediation services

  • Contractual necessity – to deliver services you have requested

  • Consent – where you have given clear permission (for example, when contacting us via a form)

  • Legal obligation – where we are required to comply with law or regulation

7. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

Our systems may include:

  • Google Workspace

  • encrypted email services

  • secure cloud storage

  • password-protected systems

  • professional practice management tools

Information may be stored on secure servers located in the United Arab Emirates or in other jurisdictions used by our approved service providers. Where information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place.

We retain personal information only for as long as reasonably necessary to:

  • provide services

  • comply with legal obligations

  • resolve disputes

  • maintain professional records

Retention periods may vary depending on the nature of the matter. At the end of the retention period, information will be securely deleted or anonymised.

8. Confidentiality

Confidentiality is fundamental to the Family Reframed process. Information shared within mediation will generally remain confidential except where:

  • disclosure is required by law

  • safeguarding concerns arise

  • there is a risk of serious harm

  • disclosure is otherwise authorised by all participants

Participants should understand that mediation discussions are typically conducted on a without prejudice basis and are intended to support open and constructive dialogue.

We do not sell your personal data. We may share your information only where necessary with:

  • trusted third-party service providers (such as IT or email systems)

  • professional experts involved in your mediation process (only where relevant and agreed)

  • legal or regulatory authorities if required by law

All third parties are required to respect the confidentiality and security of your data.

9. AI and Automation

We may use artificial intelligence tools to assist with:

  • summarising case notes

  • organising information

  • drafting internal documents

  • improving workflow efficiency

AI tools do not make decisions about your case.

Any recordings, transcripts, notes, AI-generated outputs or working documents created for these purposes remain internal working materials belonging to Family Reframed.

Unless otherwise required by law, such materials:

  • do not form part of the mediation record

  • are not disclosable documents

  • may not be provided to participants

  • may be deleted following preparation of final mediation documents

No decisions are made solely by artificial intelligence systems. All substantive work remains subject to human review and professional judgement.

10. Accessing Your Data (Subject Access Requests)

You can request a copy of the personal data we hold about you. This is called a “Subject Access Request”.

To make a request, please contact us using the details below. We will respond within one month. In some cases, this may be extended where the request is complex. There is usually no fee unless the request is excessive or repetitive.

11. Cookies

Our website may use cookies to improve functionality and understand how visitors use the site. Cookies are small files stored on your device that help the website function properly.

You can disable cookies through your browser settings, but some parts of the website may not function correctly if you do.

12. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy policies or content of those websites. We recommend reviewing their privacy policies before providing any personal data.

13. International Users

If you access our services from outside the United Arab Emirates, please note that your information may be processed in the United Arab Emirates, where our systems are based.

14. Changes to This Policy

We may update this Privacy Notice from time to time. Any updates will be published on our website and will take effect immediately upon publication.

15. Contact Us

If you have any questions about this Privacy Policy or your personal data, you can contact us at: